CUSTOMER COMPLIANCE

At Rosmolino we respect your privacy and are committed to protecting it through our compliance with this policy. This policy describes the information we may collect from you or that you may provide when you visit this website and our practices for collecting, using, maintaining, protecting and disclosing that information. 

 

Providing your personal data to us (in particular, your personal details, your email, your address, your credit/debit card numbers and bank code and your telephone number) is necessary for processing your order for the purchase of products on the Website, supplying other services provided on the Website upon your request, or when your personal data is needed to fulfill obligations required by law or regulations. The refusal to provide us with any personal data necessary for performing the above purposes may consequently prevent us from processing your order for the purchase of products sold on the Website or fulfilling obligations required by law and other regulations. Therefore, failure to provide personal data may constitute, in some cases, a legitimate and justified reason for not processing you the purchase of products sold on the Website or not providing the Website’s services.

 

Disclosure of further personal data to us and other than that required for fulfilling legal or contractual obligations and to properly browse our services with necessary traffic data is, on the contrary, optional and does not have any effect on the use of the Website and of its services or on the purchase of products on the Website. We will inform you at every step whether disclosing your personal data to us is required or optional by marking with an appropriate symbol (*) the information that is required or data needed for the purchase of products and/or for the provision of requested services on the Website.

PRIVACY & SAFETY

Rosmolino uses your data to provide the following services:

When you place an order, we need your name, email address, delivery address and payment information to process your order and keep you informed of its progress. In order to make shopping at Rosmolino as pleasant as possible, we store with your permission your personal data and the data regarding your order and the use of our services. This allows us to personalize the website and recommend articles that you may find interesting.

 

When you create an account with Rosmolino, we store your data on a Secure (= secure) Server. When you register, we store information such as your name and address, telephone number, e-mail address, delivery and payment details, IP address, so that you do not have to enter it with every new order. Information about the use of our site and the feedback we receive from our visitors help us to further develop and improve our site. We pass on your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. Rosmolino does not sell your data; Rosmolino will not sell your personal information to third parties and will only make it available to third parties who are involved in the execution of your order, or if the law tells you to (for example, if the police requires it in the event of a suspected crime). Our employees and third parties engaged by us are obliged to respect the confidentiality of your data.

Some partners may be located outside the European Union. We have strict agreements with them and they must comply with European privacy law. Facebook (and Instagram) uses social media buttons. With this, the administrators of these services collect your personal data.

 

We use Google Analytics to keep track of how visitors use our webshop. We allow Google to use the obtained Analytics information for other Google services. We do not allow Google to anonymize the IP addresses.

Your personal information is safe with Rosmolino. We appreciate the trust you place in us and we will therefore handle your data with the utmost care. When you place an order or consult your details at Rosmolino, one of the most modern is used

 

Webshop software & hosting

Our webshop is developed with software from WIX. Personal data that you make available to us for the benefit of our services will be shared with this party. WIX has access to your data to provide us (technical) support, they will never use your data for any other purpose. WIX is obliged to take appropriate security measures based on the agreement we have concluded with them. These security measures consist of the application of SSL encryption and a strong password policy. WIX uses cookies to collect technical information related to your use of the software, no personal data is collected and / or stored. WIX reserves the right to share collected data within its own group to further improve the service.

 

Email and mailing lists

We use the services of Gmail for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Gmail has no access to our mailbox and we handle all our email traffic

confidential.

 

Payment processors

We use the STRIPE platform to handle (part of) the payments in our webshop. STRIPE processes your name, address and residence details and your payment details such as your bank account or credit card number. STRIPE has taken appropriate technical and organizational measures to protect your personal data. STRIPE reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of a request for a deferred payment (credit facility), STRIPE shares personal data and information regarding your financial position with credit rating agencies. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of STRIPE's services for which they engage third parties. STRIPE does not store your data for longer than allowed by the legal terms.

 

Reviews

We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide a name and email address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name on its own website. In some cases, WebwinkelKeur may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of the services for which WebwinkelKeur engages third parties.

 

Trustpilot

We also collect reviews via the Trustpilot platform. If you leave a review via Trustpilot, you are obliged to provide your name, place of residence and email address. Trustpilot shares this information with us so that we can link the review to your order. Trustpilot also publishes your name and place of residence on its own website. In some cases, Trustpilot may contact you to explain your review. In the event that we invite you to leave a review, we will share your name and email address with Trustpilot. They only use this information for the purpose of inviting you to leave a review. Trustpilot has taken appropriate technical and organizational measures to protect your personal data. Trustpilot reserves the right to engage third parties for the provision of the service, for which we have given Trustpilot permission. All the above-mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which Trustpilot engages third parties.

 

Shipping and logistics

When you place an order with us, it is our job to have your package delivered to you. We use the services of PostNL to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with PostNL. PostNL uses this information only for the purpose of executing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your details available to these parties.

YOUR RIGHTS

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link at the bottom. You can also subscribe or unsubscribe from the newsletter via your account. Your email address will only be added to the list of subscribers with your permission. This data is kept until you cancel the subscription.

 

Under the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, to prevent misuse, we will only send copies and copies of your data to your e-mail address already known to us. In the event that you wish to receive the data at a different email address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a forget request we administer anonymised data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to submit a complaint to the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.

 

Right of inspection

You always have the right to view the data that we process or have processed that relate to your person or that can be traced back to you. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who hold this data at the e-mail address known to us, stating the category under which we have stored this data.

 

Right of rectification

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed at the e-mail address known to us.

 

Right to restriction of processing

You always have the right to process the data that we process or have related to your person or for that purpose

be traceable. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you remove the restriction.

 

Right to transferability

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this, be carried out by another party. You can make a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

 

Right to object and other rights

In such cases you have the right to object to the processing of your personal data by or on behalf of Rosmolino. If you object, we will immediately stop the data processing pending the processing of your objection. If your objection is well-founded, we will provide you with copies and / or copies of data that we process or have processed and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

COOKIES

Cookies are small pieces of information that are stored on your computer by your browser. Rosmolino uses cookies to recognize you on a subsequent visit. Cookies enable us to collect information about the use of our services and to improve and adapt them to the wishes of our visitors. Our cookies contain information related to personal identification. You can set your browser so that you do not receive cookies when shopping at Rosmolino.

INFO & CONTACT

You can subscribe to our newsletter. Here you can read news, tips and information about our products and services. You can cancel this subscription at any time. Each newsletter contains an unsubscribe link at the bottom. You can also subscribe or unsubscribe from the newsletter via your account. Your email address will only be added to the list of subscribers with your permission. This data is kept until you cancel the subscription. If you have any questions about our Privacy Policy, please send us a message at info@rosmolino.com. Our customer service will help you if you need information about your data or if you want to change it. In case our Privacy Policy needs to be changed, you will always find the most recent information on this page.

 

If you feel that we are not helping you correctly, you have the right to lodge a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

 

ROSMOLINO

Poorland 66, 1046BD, Amsterdam

info@rosmolino.com, 085 130 37 51

PAYMENT METHODS

- Credit Cards

- Debit Cards

- iDEAL

- PayPal

- Klarna