Our jewellery items are from a high quality sterling silver and usually shouldn't break/-or get damaged in normal daily usage. In case you notice a damage within 4 weeks, please send us an email with the order number, full name, item description and a picture (with explanation) of the damage. We will send you a new piece (if available) and in case this item is out of stock we can reserve the same item for you and send it as soon as we have it back in store. You can also select another jewellery item of the same value or in some cases (upon approval) we can refund your money back. Unfortunately we do not give any guarantee on items that are purchased during Sale or Clearance. Please note the guarantee is voided in case a defect has arisen as a result of or arises from negligence because you or someone else have tried to modify the product or have used the product for which it was not made.
Rosmolino strives to thoroughly check all products and your order before shipping. If you have received a wrong or damaged product, you must notify us within 3 days of receipt. You can do this by sending an email to firstname.lastname@example.org with your order number, full name and photo / video of the damaged product and a short description. If you inform us later than 3 days after receipt, we can no longer be held liable.
It is always possible that something does not go quite as planned. We recommend that you first notify us with your complaints by emailing email@example.com. We will then contact you within 48 hours. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur via https://www.webwinkelkeur.nl/consument/geschil/.
From 15 February 2016, it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint is not yet processed elsewhere, you are free to file your complaint via the European Union platform.